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Order

How can I order from you?

Click comfortably through our online shop, put the desired items in the shopping cart and follow the detailed checkout process.

We recommend that you create a customer account for your order. Here you can not only save your contact details and various shipping addresses, but also benefit from individual promotions and be informed about discounts at an early stage.

Register in advancevia the Account navigation point "Account" or in a few steps during the order process at checkout.

Of course, you can also order as a guest.

Unfortunately, ordering by phone is not possible.

Where is my SPORTKIND order?

We will send you a tracking number with the shipping confirmation. You can use this number to track the status of your order via the DHL Service page

It may happen that the shipment number does not contain any information shortly after you receive the shipping confirmation. In this case, try again later and the shipment should be displayed.

How can I cancel my order?

If you change your mind and want to cancel the pending order, please contact our customer service as soon as possible. The best way to contact us is by phone Monday to Friday between 09:00-16:30 on +49 (0)821 319 499 12.

Since we process and ship your order as quickly as possible, it is possible that your package is already on its way to you. In diesem Fall kannst du die Annahme der Sendung verweigern und das Paket wird automatisch an uns zurückgesendet. As soon as we receive your order again, we will refund the money to you via the payment method you used when placing your order.

Can I change my order later on?

We will process your order as quickly as possible so that you can start wearing your new sports outfit as soon as possible. Often your package is already packed and it is no longer possible to change your order.

If you want to change something, please contact our customer service as soon as possible to discuss the possible change. You can reach us by phone from Monday to Friday between 09:00-16:30 at the following number +49 (0)821 319 499 12.

How can I change my address?

In principle, you can define several delivery addresses in your customer account, which you can select in the checkout.

You can also add a new address during the order process in the "Use new address" step.

Unfortunately, the address cannot be changed for orders that have already been completed.

I am missing a part of my order – what should I do now?

We are sorry about that. If something like this happens to you, please contact our customer service directly.
If you use the contact form, please let us know:

+ What is missing from your order?

+ Where do you want the item to be sent?

+ What is your order number?

We will send you the missing goods as soon as possible and free of charge.

Why do I see different prices online than in the catalogue?

Due to the rising prices for energy and production worldwide, we have unfortunately been forced to adjust our prices slightly. This price change is not yet reflected in our current catalogue.

Why am I shown different prices in the check-out?

All prices in our online shop refer to the net price, plus German VAT.

If you order outside Germany, the taxes are calculated based on the shipping destination of your order. As VAT varies from country to country, product prices will update accordingly during the check-out process. We cannot calculate the exact VAT until you enter your delivery country.

How long will my shopping cart be stored?

Your shopping cart will be saved for up to 14 days. After that, it will be emptied and waiting to store new items for you.

How do the product ratings come about?

The product reviews were submitted on the Sportkind.de site with regard to the models displayed. SPORTKIND assures that the company always checks the ratings individually. For the purpose of validation, the names of the evaluating person are matched with our buyers. In the event of our own suspicion with regard to "fake" ratings - specifically: ratings that are not based on a purchase by the rating person - the ratings will not be published.

My favorite item is sold out - can I be notified when it is available again?

Yes, of course. To do this, simply search for your item and click on your desired, but crossed out size. The "ADD TO CART"-button changes color and shows "OUT OF STOCK" an. Below this line a button will appear with "CONTACT ME ✉️". By clicking here, you can enter your email and you will be notified immediately when the item is back in stock.

Can I place a sample order here?

No, sample orders are only possible via our Teamshop. If you place a sample order via the store sportkind.de, then we unfortunately have to cancel the order and you have to place the order again in the team store. Otherwise, we will charge the processing fee of 15€ plus shipping costs when refunding the order.

Payment

What payment methods are available?

We offer you to pay with PayPal, credit card, Klarna invoice, Klarna instant bank transfer or bank transfer.

Here you can find more information about our payment methods.

Why am I not shown all the payment options?

It is possible that not all payment options are displayed or selectable due to previous orders. This is often related to payments of past invoices. The release of the payment methods is checked again automatically for each order.

Who should I contact if something goes wrong with the payment?

It depends on which payment method you have selected.

PayPal, credit card, bank transfer
If you have any problems with one of these payment options, please contact our customer service.

Klarna
As we work with Klarna as a payment service provider, we cannot manage your payment. If you have any problems with your payment via Klarna, please contact Klarna's customer service..

Where can I find the bank details for the bank transfer payment method?

You can see the bank details on the overview page that opens directly after your order. You can always reach this page via the confirmation mail that we send you. Click on the blue button "View order" in the mail. In the same mail you will also find the bank details at the bottom.

If you have a customer account with us, you can always see the bank details in your account.

What is Klarna?

Klarna ist ein Zahlungsdienstleister mit dem wir zusammenarbeiten. You can find all info, hints and a short FAQ about it on our Klarna info page.

Wie lange habe ich für eine Banküberweisung Zeit?

Die Ware wird für 7 Tage reserviert und nach Geldeingang umgehend an dich versendet. Wenn nach dieser Frist keinen Zahlungseingang vorhanden ist, storniert das System deine Bestellung automatisch.

Shipping

How much are the shipping costs?

The shipping costs for delivery within Germany are 5.90€. We want to create awareness that a package can never be sent for free - no matter what the value of the goods. That is why we do not offer free shipping.

SPORTKIND is committed to protecting our environment. For this reason, your parcels are sent with DHL GoGreen as standard.

How long does the shipping take?

Within Germany, we deliver goods in stock within 2 - 4 working days. If a product is no longer available in the desired quantity, we will inform you by phone or email. The available items will be sent to you in advance as a partial delivery. We will, of course, bear the costs for the forwarding.

Can I pick up my order in Augsburg?

Yes, of course you can also collect your goods from our premises in Augsburg. Simply select the delivery method "self-collection" in the order process.
We look forward to seeing you!

Can I have my order delivered to a Packstation or post office branch?

No, unfortunately that is not possible at the moment.

Which parcel delivery companies do you work with?

As a matter of principle, we send all parcels insured with DHL GoGreen.
For faster shipping to the USA, we work together with the provider Fedex.

How can I track my shipment?

As soon as your parcel has been collected by our shipping company, you will receive an email from us with your shipment number.
With this number, you can track the status of your order via the Service page of DHL.

It can happen that the shipment number does not provide any information shortly after receiving the shipping confirmation. In this case, try again later and the shipment should be displayed.

Which countries do you ship to?

We ship your order to the following countries:

Germany, Austria, France, Italy, Greece, Netherlands, Spain, Czech Republic, Sweden, Belgium, Denmark, Luxembourg, Hungary, Finland, Latvia, Lithuania, Poland, United Kingdom, Liechtenstein, Norway, Switzerland, USA, Australia, Japan, Qatar, United Arab Emirates

All conditions for the different countries of destination can be found here

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How does my "free shipping" subscription work?

Here you'll find all the information you need about your free shipping subscription.

Note: This offer is no longer available for purchase and applies to subscriptions taken out in 2021.

Return & Refund

Where can I find the return label (for orders from 12.08.2022)?
You will find your label conveniently in your package. Please note that only one prepaid label is available per order. Therefore, send all items back in one package. This only applys if you return from Germany or a country within the EU. For each additional label you have to pay yourself.
How long do I have to return my order?

You can cancel your order within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party other than the carrier named by you took possession of the order.

You can find all the information you need on our returns page.

Are the returns free of charge?

You can cancel your order within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party other than the carrier named by you took possession of the order.

You can find all the information you need on our returns page.

How is the refund made?

We will work on your refund as soon as possible. That's a promise!

Once we have received your return, you will usually receive your refund within 14 days to the account used for payment. Please keep in mind that the duration of the refund always depends on your bank and your payment method.

PS: The shipping costs will only be refunded if you return the entire order.

How long does it take to process the return?

It takes 3-5 days for your return to reach us. After that, we usually process it within 2-4 days. We will inform you about the current status of your return by e-mail.

NOTE: Due to the increased order volume, it can currently take up to 14 days until your return is fully processed.

Can I simply drop off my return at your Augsburg office?

Of course you can bring your return to us. We look forward to your input. Our office is located at Stettenstr. 8 in 86150 Augsburg.

PS: Since we are not in the office all day, please come by between 09:00-16:30.

Can I return two returns in one package?

Yes, with pleasure! The environment will thank you. It is only important that you create a separate return slip for each order and include both in the package. This is the only way we can allocate the returns and process your refund as quickly as possible.

Tip: If for some reason you cannot enclose the return slip, please write a short list of which items you are returning from which order and for what reason. Don't forget to note down the individual order numbers. That way nothing can go wrong!

Which items can I return?

We ask you to be careful when trying on our items. Please understand that we may claim compensation for any stains that occur.

What is the difference between a return and a complaint?

Returns:
If you have ordered something from us that doesn't fit or you don't like, you have the chance to return it free of charge within 30 days.
Complaints:
Nobody is perfect. If the item you ordered is faulty, you can make a claim outside the 30-day returns guarantee using our claim form. We will then check your complaint and, if necessary, refund the amount paid.

I would like to send a return outside the EU. What do I have to consider?

The following rules apply to Greece, Croatia, Portugal, Sweden, Switzerland, the United Kingdom, Norway, Liechtenstein and non-European countries.

Unfortunately, we are currently unable to cover the costs of returns. You can send your return with sufficient postage to our office using a shipping service provider of your choice.

The exact procedure for non-European returns can be found on our Return & Refund page.

Complaint

What do I do if I have received a damaged item?

High product quality is our top priority. Unfortunately, it can happen in rare cases that individual parts do not meet our standards. If this applies to one of your items, we are very sorry.

Of course, you can complain about faulty goods within 2 years free of charge.

Contact us via our complaint form and send us a few documents reguarding the damaged item. We will then contact you and clarify the further procedure.

I have bought something in the showroom / store and would like to complain about it. How do I do that?

You can either submit your complaint online or directly in the store. If you have sent your request online, we will contact you after checking and clarify the further procedure.

I have ordered SPORTKIND via another platform (e.g. Zalando) and would like to complain about it. Who can I contact?

Since every marketplace has different complaint processes, it is best to first contact the place where you bought the goods. Customer service will then contact us and clarify your complaint for you. If you have any further questions, please do not hesitate Verbindung setzen.

Exchange

Can I exchange something?

We regret that it is not possible to make an exchange via the returns form or by phone.

If you wish to make an exchange, please return your item as a return and place a new order via our online shop. This way you can see directly whether your item is available in the desired colour and size.

Customer account

I have forgotten my password - what now?

No problem - who hasn't experienced this?

Just go to the login area and click "Forgot your password? Enter your e-mail address here. In the mail you will find a button "Reset your password". With one click you can set your new password.

You are in the new shop for the first time? Then find out here hier how to reactivate your account.

Tip:Save your password in your browser so you can always see it.

How do I create a customer account?

Desktop
In the navigation at the top right, click on Account to go to the login area. Under the black "Register" button you can click on "Create account" to open your customer account.

Mobile
Mobile Click on the "Burger Menu" symbol at the top left and scroll all the way down to Account. Here you will be taken back to the login area where you can start your registration.

You already have a customer account from the old shop?
Then you can easily reactivate it by registering again with your previous e-mail address.

Can I change or delete my data in the customer account?

You can store several addresses in your customer account. You can also edit or delete the different addresses using the "View addresses" function.

Please note that you cannot change the address for an order that has already been placed. If you have a problem, please contact our customer service.

Newsletter

How can I subscribe to your newsletter?
What content is covered in your newsletter?

Next to exclusive discounts, we will also keep you informed about new products or colours.

In addition, we will give you a look behind the scenes of SPORTKIND. So it's worth registering in all cases. Please note that the newsletter is currently only sent in German.

How do I unsubscribe from the newsletter?

You can unsubscribe from our newsletter at any time. To do so, click on the unsubscribe link at the end of a newsletter.

We will miss you.

Wieso habe ich keinen Rabatt für meine Neuanmeldung erhalten?

Alle, die unseren Newsletter zum ersten Mal abonnieren, erhalten von uns einen Rabatt für Ihre nächste Bestellung. Wer sich für den Newsletter neu registriert, ihn jedoch vorher schon einmal abonniert hatte, erhält den Rabattcode allerdings nicht.

Vouchers & Discounts

Are there any SPORTKIND vouchers?

Yes, you can find our gift cards here.

You can choose the value of your gift card from a total of 6 different values.

You will receive your gift card by email after placing your order. It is valid immediately and is therefore perfect as a last-minute gift!

How do I redeem a gift card?

In the order step "Payment", enter the code from your gift card and click on "Apply". The corresponding value will then be automatically deducted from your order. Please make sure that your gift card has actually been credited. Unfortunately, it is not technically possible to redeem the gift card at a later date.

Note: If you have a gift card that was issued before 01.12.2021, you can omit the hyphens when entering the code.

How do I know how much credit is left on my gift card?

If you want to check your balance, you can contact our customer service. To check your balance, have the last 4 digits of your gift card ready. We can tell you exactly how much credit is left on your gift card.

How long is my voucher valid?

Your gift card is valid for 3 years from the date of purchase.

I have lost the code of my gift card - what now?

No problem, we can send you the gift card with your individual code again by e-mail.

Unfortunately, it is not possible to provide information by telephone. This is because your gift card is a means of payment and therefore we cannot and are not allowed to see the entire code.

What happens to my gift card in the event of a refund?

In the event of a return, we will refund the value you paid with your gift card back to your card. Your code will then be active again and you can use it on your next purchase.

Note on discount codes: In rare cases, a return may cause you to fall below the promotional minimum order value. In this case, we have to follow the redemption conditions, which means that the discount may be forfeited.

Kann ich eine Geschenkkarte und einen Rabattcode einlösen?

Ja, das ist kein Problem. Dadurch dass die Geschenkkarte wie ein Zahlungsmittel funktioniert, kannst du sie auch mit einem Aktionscode kombinieren.

How can I apply the discount?

Every now and then we have special offers for you! There is always a discount code for this. You can simply enter it during the checkout process, click on "Apply" and - bang - benefit from it!

Please note: You can only use one discount code per order. Discounts cannot be combined with each other.

Please note that discount codes often have redemption conditions. If, for example, you no longer meet the conditions due to a return, the discount will be cancelled accordingly. In addition, it is technically not possible to apply them to your order.

Kann ich mehrere Geschenkkarten auf einmal einlösen?

Ja, du kannst innerhalb einer Bestellung mehrere Geschenkkarten nutzen.

Teamshop

What is SPORTKIND team wear?

With teamwear from SPORTKIND, your team or club can appear in a uniform look. Agree on up to 3 team colours and combine all our models according to your taste and figure. This way, young and old alike will find an outfit with a feel-good guarantee!

And the best thing? You can simply reorder your team clothing for years to come. We focus on timeless basics and regularly reproduce our collection.

Where can I find the team clothing?

To give you the best shopping experience, we have developed a special team shop for you and your team. This shop is optimised for bulk orders and all teamwear-related processes.

Take a look here and discover clothing for your whole team.

Club shops

What are SPORTKIND club shops?

Once you have placed a team order worth over €3,500 with us, you have the option of your own club shop. All club members can buy items in your chosen club colours at a 30% discount over two seasons. The club shop is designed to make it quick and easy to place individual repeat orders.

How do I get the discount in the club shop?

Each club shop has a unique discount code that is valid on the defined club colours. Enter this discount code in the payment process to receive the 30% discount.

You don't have the discount code?

The best thing to do is to ask your contact person in the club. If no one can help you, our customer service is always there for you and will give you the discount code.

Why don't I see the discount in the club shop?

Your club shop serves as an overview so that you know which models and which colours you can buy at a discount.

The club discount will then be finally deducted in the checkout process. After you have placed your desired items in the shopping basket, click on "Checkout". You can then enter your club discount code and see the reduced price.

Can I buy items from my club shop together with "regular" items?

Yes, that's no problem. Add all the items you would like to order to your shopping cart. After one step on "Checkout" you enter your club discount code and get the discount on all models in your club colours. For all other colours, you will still see the regular price.

Can I pre-order items in the club shop?

In the club shop you can only order items that are currently in stock. Pre-orders are not possible here, as the club shop is intended for individual repeat orders. For larger team orders, it is best to continue using our SPORTKIND Team shop.

Your question was not answered?

Then contact our customer service via kundenservice@sportkind.de or our contact form. . You can reach us by phone at +49(0)821 319 499 12. We are happy to help you and look forward to your questions!

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