Hi, Member!

You can collect points with every order. To do so, you need a customer account with us. If you already have one, simply log in to your account (https://www.sportkind.de/account/login (https://www.sportkind.de/account/login)). Then just click the “Become a member” button in the rewards pop-up and you’re all set.

If you don’t have a customer account yet, you can easily create one in just a few steps via the “Account” section at the top right of the homepage (https://www.sportkind.de/account/register (https://www.sportkind.de/account/register)).

As a member, you generally earn one point for every euro spent on each order (based on the gross amount excluding shipping costs). You can also collect lots of extra points. In the pop-up in your account under “How to earn points,” you can see what you can do to get even more points.

Please note: To collect points, make sure you are already a member before placing your order. Unfortunately, points cannot be added retroactively to orders that have already been completed. But don’t worry — as soon as you become a member and place your order, you will automatically start collecting points.

After placing an order, you will receive an email a few days after shipping inviting you to leave a review – you can share your experience with just one click.

Your opinion truly makes a difference: it helps us improve SPORTKIND and supports others in finding the right product. It’s important to us that every review is genuine, which is why we do not award points for reviews.

Once you’ve collected 2,500 or 5,000 points, you can redeem them for an exclusive e-gift card worth €50 or €100. You can use it like a payment method for all items and combine it with other discounts.

Once you’re logged into your account, you’ll automatically see your current points balance at the top of the pop-up.

Within the rewards pop-up, you can see which benefits are currently available to you under the “Einlösen” section. If you would like to use one of these benefits, click the button to the right of the reward and you will receive a voucher code that you can redeem within the next 6 months. You can also find it in the pop-up under “Deine Belohnungen.” Below that, you can see your current member status and how much you have already spent.

Yes, you can redeem your collected points for rewards directly at checkout. You can see whether you have enough points for a discount after selecting the shipping method. Choose your coupon and click on it. It will then appear directly below your items, provided the redemption conditions are met. It is not possible to combine the % vouchers from point redemption with other discounts, but the free-shipping rewards can be combined. If you remove the points redemption code again and do not use it, it will remain available in your account under Zur Punkteübersicht in your Member Widget under Deine Belohnungen until you use it.

No. You can also participate in the rewards program without subscribing to our Newsletter. Please note, however, that information about special promotions and exclusive member offers is communicated via our marketing emails.

Please check whether the emails may have landed in your spam folder or were blocked. Delivery issues can occur, especially with t-online email addresses. To help prevent this, we recommend saving our email address (kundenservice@sportkind.de) as a contact. If this doesn’t help, don’t hesitate to get in touch with us – we’ll be happy to assist you!

When you start collecting points, you automatically become a MEMBER. If you reach a certain (net) spending amount within the next 12 months, you can unlock three VIP tiers: from €250 you reach PRO MEMBER status, from €500 you become a PLUS MEMBER, and from €1,000 you become a PREMIUM MEMBER. You can find the exclusive benefits in the overview above.

Once you reach a tier, you keep it for the rest of the current year and the entire following year, as long as you don’t return your order. If you reach a new tier during this time, the same validity period applies from that moment on.

As soon as you reach the member tier, the code for your one-time Gratis Versand will be stored automatically. You can find it in the Member Pop Up (https://www.sportkind.de/pages/member-programm/#smile-home (https://www.sportkind.de/pages/member-programm/#smile-home)) directly below your points under Deine Belohnungen (the code starts with PLUS or PREMIUM). The free shipping code you receive for reaching a member tier can be combined with other discounts. % discounts redeemed through point conversion cannot.

Yes. Unused points expire after 12 months. If you subscribe to our newsletter, you will receive a reminder shortly before your points expire.

Redeemed rewards from points will not be refunded in the event of a return.

% rewards that you receive by converting collected points cannot be combined with other discounts. Free shipping rewards received for reaching the PLUS or PREMIUM member tier or through point redemption can be combined with other discount codes. You will automatically find this code in your Member Pop Up once you reach the tier. It is valid for one-time use with your email address and must also be entered at checkout.

You will receive your birthday points on your birthday. You can redeem them right away afterward.

Please note: You must enter your date of birth at least 30 days before your birthday and have reached a member tier to receive the reward.

No, unfortunately this is not possible. Redeemed rewards cannot be converted back into points.

No, vouchers that you received through point conversion are still available under Deine Belohnung in your Member Widget, which you can find in your account under Points overview. If you would like to redeem a reward, you can copy the code there and enter it in the voucher field in your cart.

Yes. If you place an order and return it in full or in part, the corresponding number of points will automatically be deducted from your points balance.

If you placed a large order and then made a return after redeeming your points, your points balance may become negative. In this case, you have already redeemed more points than you would have had available after the return.

Yes, that is possible. Both the free shipping code from point redemption and the one received for reaching a member tier can be combined with your team code. If you have one available, you can find it in your member account under Meine Belohnungen.

No, unfortunately this is not possible. All % rewards that you receive through point redemption CANNOT be combined with a team code.

No, points are not transferable.

If you no longer wish to receive benefits, please send an email to kundenservice@sportkind.de and you will be unsubscribed from the rewards program directly.

If you were already a MEMBER and unsubscribed, you unfortunately cannot rejoin the program yourself through your account. Please send an email to kundenservice@sportkind.de and we will register you as a MEMBER again.